Returns & Delivery
(Your statutory rights are not affected) Address and contact information
Hair D'zign Ltd
2 Thomas Middlecott Drive
Kirton-in-Holland
Boston
PE20 1HU
Telephone 07931 362 978
Making a purchase could not be easier. Just browse our store, click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click "Checkout" and you will be asked for a few details that we need to process your order. We accept UK Postal Orders, Visa, Delta, MasterCard, Maestro and Solo. Our server uses a secure 128bit algorithm to encrypt your details. Your credit card data is processed directly with our bank and we do not have access to your credit card number.
Shipping Address & Billing Address
You undertake that all details you provide to Hair D'zign Ltd for the purpose of ordering or purchasing goods or services are correct, that the credit or debit card you are using is your own and that there are sufficient funds to cover the cost of the goods or services ordered. If you supply incorrect or inaccurate address details and your order is returned to us as a result of this, a charge will be made for re-delivery. In deciding whether to accept your order we may use the information you have given to us, or we already hold about you, or which we receive from any enquiry we may make with third parties, to confirm your identity. This assists us to protect you and us from fraudulent transactions. In summary, we are committed to protecting your privacy. We use the information we collect on the site to make shopping at Hair D'zign possible and to enhance your overall shopping experience. We do not sell, trade or rent your personal information to others. Our shopping software uses cookies. You must have cookies turned on in your browser for the ordering system to work correctly.
Credit card payments:
Your order will only be processed if your credit card billing address and card security code can be verified by our credit card payment acquisition company. Only at our discretion will we ship to a separate delivery address. We have introduced these precautions for the safety of our customers and us.
UK Postal Order payments:
Your order will be processed as soon as we receive the UK postal order or the cheque clears. We will ship to any shipping address if the payment is made by cheque or UK Postal Order. Please ensure that postal orders and cheques are made out to 'Hair D'zign Ltd'
Shipping and Delivery time:
We dispatch your order on the day of receipt if we receive your order before our cut off time and if we have the order in stock (Please see our opening hours). Our cut off time is normally 11 AM Monday to Friday. If we do not have your order in stock, our website will advise you when the goods are due in stock. We may send your order in more than one package if some items are not in stock; however we will only charge you one postage fee. For UK addresses, please allow a total delivery time of 3-10 business days for all Royal Mail First Class packages and Royal Mail Recorded Delivery items. A signature is required for the delivery of Recorded Delivery items. For Recorded Delivery items, we will provide you with a tracking number. You may track your parcel at www.royalmail.com.
For Next Day Delivery packages, delivery is guaranteed next business day before 5:30PM (8PM in November and December). Your valid order must be with us before 11AM Monday to Friday to guarantee dispatch on the day of your order. We will provide you with a tracking number to track your package. You may track your parcel at www.royalmail.com or http://www.city-link.co.uk/track_parcel/track_parcel.php. Please note that it is Royal Mail or DHL who guarantee the delivery on the next working day, not Hair D'zign. Complaints about Royal Mail Special Delivery should be made to Royal Mail and complaints about DHL should be made to DHL.
Please note that we are unable to refund next day charges for delays under certain circumstances, such as inclement weather conditions, incorrect entry of address, industrial action, civil unrest, unforeseen technical difficulties and/or public holidays. For International deliveries, delivery times depend on the efficiency of your country's mail service. Western European parcels normally arrive within 4 to 7 working days, but you should allow up to 2 weeks. For the rest of the world, please allow up to 4 weeks for delivery. A signature is often required upon delivery for international parcels.
We do not presently ship to the United States or Canada.
If the carrier has recorded a failed delivery and the goods are returned to us as you failed to pick up the goods within the time limits imposed by the carrier, we will treat this as a cancelled order and we will make a charge not exceeding £10.00 to cover our costs in resending these goods out to you. You will also be charged postage at our current tariff if you require the goods to be re-delivered. We regret that we cannot be held responsible if the carrier has failed to notify you of an attempted delivery. You will need to take this up with the carrier.
In the unlikely event that your goods have been lost in transit, we are unable to refund or resend goods until our enquires have been completed. This can take up to 15 working days as a trace will need to be issued to track your goods. In most circumstances this will be resolved sooner. In the unlikely event that you receive goods which were not what you ordered or which are damaged or defective, or are of a different quantity to that stated on your order form, hairdzign.co.uk shall, make good any shortage or non-delivery, replace or repair any damaged or defective goods, or, at their discretion, refund to you the amount you paid for the goods in question PROVIDED THAT you notify hairdzign.co.uk of the problem in writing (quoting your Invoice number) at the address stated at the bottom of your confirmation email within 7 working days of delivery of the goods (subject to enquiries being completed).
Return Policy and Terms
We offer an 8 day return policy from the day you receive your order under the following conditions: Refunds and exchanges may only be made within 8 days of receiving the merchandise. A re-postage fee will be charged for an exchange. The re-postage fee will not be charged for items which you have received faulty, damaged or wrongly packaged. The re-postage fee will be the true cost incurred by us to re-post the item to you. Postal prices are available at www.royalmail.com. We will refund the cost of postage back to us if the item was received damaged or faulty, or if we accidentally sent you the wrong merchandise, as long as the return postage costs are reasonable.
You must take care of the goods and return them to us in an unused, as new and re-saleable condition. All seals must be intact. You will have to pay for the costs of returning the goods to us unless they were received faulty or damaged, or if we made a mistake when packaging your order. Misused or abused merchandise will not be accounted as defective and will not be considered for an exchange or refund. If you have paid in advance and require a refund, we will refund your money within 30 days.
You must obtain a Return Merchandise Authorisation (RMA) number from info@hairdzign.co.uk before returning any merchandise. You may also telephone us for an RMA number on 07931 362 978. Note that we cannot accept any merchandise sent without a RMA number. You must pay the correct postage to return the goods to us as we will not collect underpaid items from Royal Mail.
All returns must be in original non-damaged condition, including packaging, documentation, warranty cards, manuals and accessories or else it will not be accepted. Any missing items will be subject to a replacement charge. Returns must be received within 10 days of the RMA's issuance. Original shipping & handling charges are not refundable unless we are at fault. The customer is responsible for shipping and proof of delivery on all returns. Please be sure that return shipments are properly packed and fully insured. Hair D'zign is not responsible for returned packages if lost or damaged by the shipper. Manufacturer's warranties are processed by the manufacturer. For warranty questions, enquiries or repairs, please contact the manufacturer of your product.
A re-postage fee will also be charged for any order that is refused on delivery or not collected by the customer. hairdzign.co.uk does not accept liability for:
Losses that were not foreseeable to both parties when the contract was made.
Losses that were not caused by any breach on the part of hairdzign.co.uk.
Business losses and/or losses to non consumers.
Goods delivered to Work/Alternative addresses given by the cardholder.
Customer Service Opening Times
Monday through Friday 9.30am until 4.30pm Orders taken on Saturday or Sunday will be processed and paid for but will not be dispatched until the following Monday or, in the case of a Bank Holiday, on the Tuesday.
